Customer Service

Streamline operations, staff management and customer interactions with access to actionable data insights.

Your challenge

The Customer Service department is the face of most of the organizations. Managers and Department Head need to focus on key metrics including call duration, customer feedback and interaction channels like email, phone, face-to-face and chat. Having quick access to data insights and ability to dig deeper into the data without learning new technical skills or spending hours or weeks on analysis can have a dramatic impact on productivity and efficiency.

Your opportunity

Seqwa can let you as the Customer Service Manager understand metrics and digger deeper without having to learn any technical skills. You can start with a vague idea and merely ask questions with common words and terms as you would do when speaking to a person. You can go through pre-generated questions, query suggestions, and graph visualization to gain new insights without any technical assistance or know-how.